1. Who We Are

thementalhelp.com (“we”, “our”, or “us”) is operated by The Mental Help. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at thementalhelp.com, including any other media form, media channel, mobile website, or mobile application related or connected to it.

2. Information We Collect

Personal Information You Provide: We collect personal information you voluntarily provide when you subscribe to our email list, complete a contact form, register for a membership, or purchase a product. This may include your name, email address, and payment information (processed by our payment providers — we do not store credit card details).

Automatically Collected Information: When you visit our website, we may automatically collect certain information including your IP address, browser type, operating system, referring URLs, and pages visited. This information is collected through cookies and similar tracking technologies.

Cookies: We use cookies to improve your browsing experience, analyse site traffic, and personalise content. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our site may not function properly without cookies.

3. How We Use Your Information

We use the information we collect to:

• Send you the free resources and materials you have requested
• Deliver our email newsletter and membership content
• Process transactions and send related information
• Respond to enquiries and provide customer support
• Improve and optimise our website and content
• Send promotional communications (which you can opt out of at any time)
• Comply with legal obligations

4. Email Communications

By subscribing to our email list, you consent to receive marketing communications from thementalhelp.com. Every email we send includes an unsubscribe link. You can opt out at any time. We do not sell or rent your email address to third parties.

5. Third-Party Services

We use third-party services including email marketing platforms (e.g. Kit/ConvertKit), payment processors (e.g. Stripe, Gumroad), and analytics services (e.g. Google Analytics). These services have their own privacy policies governing the use of your information. We encourage you to review their policies.

We may include affiliate links to third-party products and services. If you click an affiliate link, the third-party site may track your visit. Please see our Affiliate Disclosure for full details.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against accidental loss, unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide you with our services, comply with our legal obligations, resolve disputes, and enforce our agreements. When you unsubscribe from our email list, we will remove you from active communications but may retain your email address to honour opt-out preferences.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, or delete your information, and the right to object to or restrict processing. To exercise these rights, please contact us at hello@thementalhelp.com.

If you are located in the European Economic Area (EEA) or United Kingdom, you have additional rights under the GDPR and UK GDPR, including the right to data portability and the right to lodge a complaint with a supervisory authority.

9. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated date. Your continued use of our website after any changes constitutes your acceptance of the new policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at: hello@thementalhelp.com or through our Contact page.